Job ID: MJ000394

About Traveloka

Traveloka is Southeast Asia's leading travel and lifestyle super-app. We connect tens of millions of travellers across the region with flights, hotels, experiences, financial services, and more — all from a single platform. Since our founding in 2012, we have expanded to eleven markets, processed billions of dollars in transactions, and built one of the most recognised consumer brands in the region.

We move fast because the region demands it. Southeast Asia is young, mobile-first, and growing faster than almost anywhere else on earth. We are not transplanting a Western playbook — we are writing a new one, from scratch, for a market that does not look like anywhere else — and we are calling for people who want to be part of that.

About the Team

Office Facility Management is the team that makes Traveloka a place people actually want to come to work. Across our offices in the region, you keep the lights on and the experience sharp — workspaces that are safe, well-run, and genuinely good to be in, so thousands of builders, marketers, and operators can focus on serving travellers across Southeast Asia.

This is hands-on, high-trust work. You manage real spaces, vendors, and the daily details most people only notice when they go wrong — and you make sure they don't. If you take pride in turning a building into a workplace, move fast when something breaks, and care about the small things that shape how a company feels, you'll fit right in here.

About the Job

As an OFM Soft Services Specialist, you are a hands-on individual contributor who keeps Traveloka's international offices running smoothly and drives soft services projects across Indonesia and regional hubs. You are the main point of contact for regional operational continuity. You coordinate with outsourced facility management partners and coworking operators, and make sure every international office runs to the same standard as Indonesia. Beyond day-to-day operations, you play a key role in a wide range of OFM projects (e.g., office relocations, new office set-ups, vendor sourcing, service transitions).

• Run day-to-day soft services operations for international offices, making sure service levels are met consistently across markets
• Support and drive soft services projects end to end across Indonesia and international offices, including office relocations, fit-outs, new office set-ups, and vendor transitions
• Coordinate with country PICs, Procurement, HSE, and the Hard Services team to keep operations and projects on track
• Track facilities spend for your scope, flagging variances and cost-saving opportunities early
• Help improve OFM standards, SOPs, and vendor service levels so international offices stay aligned with Indonesia
• Bring a data-driven approach to vendor performance, including SLA monitoring and spotting recurring issues across markets

Job Requirements

• You have at least 4 years of relevant experience in facilities management, workplace operations, or soft services
• You have hands-on experience in OFM projects (e.g., office relocation, office set-up or fit-out, vendor sourcing, vendor/service transition)
• You understand vendor management and procurement processes, from sourcing and evaluation through contract renewal
• You are comfortable managing multiple stakeholders and vendors at once, with strong follow-through
• You communicate clearly in English, both written and verbal, with stakeholders and vendors across countries
• You are organized and detail-oriented, and comfortable tracking budgets and costs in spreadsheets
• You take a problem-solving approach and look for the root cause, not only the quick fix
• You hold a bachelor's degree in any relevant field
• You are willing to travel to regional offices as needed
• Experience working with outsourced FM, managing coworking arrangements, or supporting multi-country operations
• Familiarity with HSE standards in office environments, and interest in using automation or AI tools to improve workflows

Join Us

If you have read this far and felt something click — the problem, the scale, the moment — we would like to hear from you.

We review every application. If your background is a strong fit, you will hear from us within 5 business days.

We are building the kind of company where strong people choose to stay because the work keeps getting bigger and better. If that is what you are looking for, apply.